General Questions
  • Where do I direct questions, comments, or issues?
    • Please reach out to us anytime here. We go through your feedback, and a member of our Customer Experience Team will be in touch with you as soon as possible.
  • How do I return or exchange my product?
    • We want you to be totally satisfied with your Kizo products. Please check our return and refund policy for the same.
Orders, Shipping, and Returns
  • Where can I buy Kizo products?
    • Kizo products are only available online and can be purchased from www.kizoplay.com.
  • How do I place an order?
    • Navigate to the "The Play Kits". Click the 'add to cart button to add the Play Kits appropriate to your baby's age and proceed through checkout.
  • How do I check my order status? 
    • After you place your order, you’ll receive an email with your order confirmation. Once your order ships, you’ll receive another email with tracking information. If you need further assistance, please contact our Customer Experience Team here. We can’t wait for you to enjoy your products from Kizo!
  • When will my order arrive?
    • Orders will typically arrive in 5-7 business days for standard shipping.
  • Is my credit card information secure?
    • All personal and financial information is collected over a secure SSL communication channel with encryption. We are committed to protecting your privacy!
  • Where do you ship from?
    • Our shipping facility is located in Jaipur, Rajasthan.
  • Do you offer international shipping?
    • Kizo currently ships in India.
Product Questions
  • Who are the experts who designed your products?
    • We work with child development experts, Paediatricians from many backgrounds and areas of expertise.
  • What ages are Kizo Play Kits designed for?
    • The Play Kits by Kizo are available for ages 0–1. The Play Kits start with Play Kit for weeks 0–12 and are delivered every 2 months all the way to play kit for months 11-12.
  • Are the playthings only used for the months indicated on the box?
    • Our playthings are designed for a specific developmental window but our toys grow with your baby teaching multiple skills at different stages.