FAQs

Shipping and Delivery

When will the order be delivered ?

Our standard procedure entails shipping orders within 2 working days of receiving them. Subsequently, delivery to your designated address will occur within 5-7 working days following the dispatch.

It is pertinent to note that our working days are limited to Monday through Friday, exclusive of public holidays. Consequently, orders received on Sundays or during holidays will be dispatched on the subsequent Monday or the immediate succeeding working day.

It is essential to acknowledge that under certain circumstances, exceptions may arise. During peak periods, such as holidays or unforeseen events, there may be a delay in the processing of your order. Additionally, in the case of items not presently in stock, the dispatch period may extend to 2-6 weeks.

In every such instance, rest assured that we will maintain communication with you through email or phone, diligently keeping you informed of the progress and any developments pertinent to your order.

Do you provide international shipping?

No, currently we don't provide international shipping but we are working towards it and it will be available in near future.

Returns and Refunds 

What is the refund timeline?

We do not offer refunds. However, in case your delivered order contains missing or damaged products, we are more than willing to provide replacements. To avail of this option, kindly contact us within 24 hours of receiving the product

Do you accept returns of the box?

We do not accept returns due to hygiene reasons for products meant for little kids. However, we offer replacements for items damaged during transit. Please note that our products handcrafted by artisans, may have slight variations, and the natural wood grain is part of their unique beauty, not a flaw. Reach out to us for any transit damage issues. Thank you for your understanding.

I received damaged toys, what can I do?

In the event that you receive a damaged product, kindly reach out to us at care@kizoplay.com within 24 hours of delivery. Please ensure to include a photograph of the damaged item, along with your Order ID for reference.

Rest assured, we are committed to resolving the issue promptly and offer two options for your convenience. You may opt for a replacement, in which case we will arrange a complimentary pick-up and replace the damaged product at no additional cost.

Alternatively, if you prefer a refund instead of a replacement for the defective/damaged product, the refunded amount will be credited to your original method of payment within 7 working days.Your satisfaction is of utmost importance to us, and we will do our best to address any concerns you may have.

Our products are designed to be sturdy and crafted with care. However, they may break or suffer damages if handled roughly. If the product gets damaged after use (two weeks or more after purchase), we will not be able to accept a return or offer a refund.

Please note that we reserve the right to reject return requests from customers in case of frequent returns from them (> 2 returns in a financial year). Some pin codes are also not feasible for a reverse pickup, in which case we will need to ask you to ship it back to us

I want to cancel my order, what is the process?

Should you wish to cancel an order, we kindly request you to promptly notify us via email at care@kizoplay.com or by contacting our customer service helpline at +91 6367244971 within 24 hours of placing the order, or prior to the order being dispatched. Regrettably, any cancellation requests received after this specified timeframe will not be feasible for retrieval.

Payment Related Questions 

I tried placing an order but it shows payment failure. What should I do now?

You can get in touch with our customer support team via WhatsApp - +91 6367244971 / Email - support@kizoplay.com to check if your order is confirmed or not. If not, we will help you place the order.

What payment options are available?

We have both COD and prepaid options available.

How do I know that my payment was successful?

Upon successful payment and confirmation of your order, you will receive an order confirmation notification. For any concerns or inquiries, our dedicated customer support team is readily available to assist you. Please do not hesitate to contact us via email at care@kizoplay.com.in or through WhatsApp at +91 6367244971